Media Releases

firmCHANNEL™ Adopts Citrix Systems “GoToAssist Express” Technology

FOR IMMEDIATE RELEASE
Date: 12/07 - Posted: 1/30/08

WINDSOR, ON – December 17th, 2007- firmCHANNEL™, an advanced digital signage hardware and software solutions developer has successfully incorporated “GoToAssist Express” technology into their product offerings. GoToAssist Express will vastly improve firmCHANNEL™ customer support services by enabling one-way screen sharing, multiple sessions, file transfer, chat, remote diagnostics and reboot/reconnect capabilities, among various other benefits. By leveraging this technology, firmCHANNEL™ live support staff can diagnose and repair the software of any unit active around the globe with an internet connection.

Lead customer service agent, Adam Johnson claims that “With the integration of GotoAssist™, firmCHANNEL™ support now has the ability to remotely control any local system or server player connected to a firmCHANNEL™ enterprise server. With this also comes the ability to launch a training session on a user’s computer directly from the firmCHANNEL software.”

End-users of firmCHANNEL™ software have enjoyed improved response time and support effectiveness since the partial implementation in September 2007. To correlate with the upcoming firmCHANNEL™ 4.2 software release, the full scale Citrix “GoToAssist™” Solution will be integrated into the firmCHANNEL™ support chain.

Business Development Manager, James Messina adds “This is a defining period in the evolution of firmCHANNEL™ as we continue to provide the best customer experience available in the digital signage industry”

About firmCHANNEL
eliquidMEDIA International is an O.E.M developer of innovative web-based tools and equipment for the digital signage industry. In business since 1996, the Windsor Ontario based company has provided new-media solutions to customers worldwide. With employees based in Canada, U.S.A, and Italy, the company supports a growing network of independent distributors and re-sellers who are licensed to sell their products. Visit: www.eliquid.com or www.firmchannel.com.

About Citrix
Citrix Systems, Inc. (Nasdaq:CTXS) is the global leader and the most trusted name in application delivery infrastructure. More than 200,000 organizations worldwide rely on Citrix to deliver any application to users anywhere with the best performance, highest security and lowest cost. Citrix customers include 100% of the Fortune 100 companies and 99% of the Fortune Global 500, as well as hundreds of thousands of small businesses and prosumers. Citrix has approximately 6,200 channel and alliance partners in more than 100 countries. Annual revenue in 2006 was $1.1 billion.

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